If this is not the case, please contact us for Technical Support.
Now startup your Itasca program and it should recognize your license. If the program still does not recognize your license, uninstall the Sentinel Protection Installer app from Windows (under Settings > Apps & Features), reinstall the latest version of the Sentinel Protection Installer app from our website, and then reboot your PC. If you have already started the software before rebooting, first try to reboot your PC and start the program again. Attempts to start Itasca software after updating but without rebooting will result in a “key not found” error.
However, updates prior to this date will not. For Itasca software updates after this date, the update will prompt you to reboot when finished. Microsoft Windows systems with the Build 1809, March 2019 update (or later) will require a PC reboot after performing an update to your Itasca software.
